Terms of changes and returnsClient has the right according Finland´s consumer law to change or return the product during 30 days. The right for the return concerns only unused and salable products in their original packages.Add the following information to the return:- your client number, name, address and telephone number with country codes- your bank account number- the copy of order confirmation from Loota Music OyReturn address:
Loota Music Oy
We are not taking back returns over 30 days from the delivery. When the return has been accepted, the money will be returned directly to your bank account after receiving and handling the product.
Problem situations with deliveries and broken productsIn case the product has been damaged during the transportation, the receiver needs to make a claim to the driver or transport company. If the product has been lost during the transportation or customer has got a wrong product, the customer should inform about the mistake immediately to the email address firstname.lastname@example.org or by postal mail address:
Loota Music Oy
The information of the incorrect delivery or broken/wrong product has to be done during 14 days receiving the product. If the parcel has been damaged in post office, customer has to make the claim immediately to the post office.
OthersWe keep for ourselves the right to change our delivery and payment terms and prices. The customer has to check the valid terms before making the order.Loota Music Oy is handling all the client information totally confidentially. Loota Music Oy shall not disclose any information to third parties.